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exFamily.org > chatboards > genX > archives > post #22756

5 Stages of Crisis Management/Jack Welch on Katrina & Management

Posted by locke on September 20, 2005 at 20:51:53

In Reply to: Re: racketeering, mail fraud, conspiracy,lying as evil as foolish sex,too. posted by mark on September 20, 2005 at 08:37:06:

"The first stage of that pattern is denial. The problem isn't that bad, the thinking usually goes, it can't be, because bad things don't happen here, to us. The second is containment. This is the stage where people, including perfectly capable leaders, try to make the problem disappear by giving it to someone else to solve. The third stage is shame-mongering, in which all parties with a stake in the problem enter into a frantic dance of self-defense, assigning blame and claiming credit. Fourth comes blood on the floor. In just about every crisis, a high profile person pays with his job, and sometimes he takes a crowd with him. In the fifth and final stage, the crisis gets fixed and, despite prophesies of permanent doom, life goes on, usually for the better."

Link here: http://www.opinionjournal.com/editorial/feature.html?id=110007256

Interesting analogy to cult.